Contact Us

We are always here for you. Whether you have a question about sizing a pair of canvas shoes, need help choosing between two running shoes, want to check the status of a sneaker order, or simply want to talk about the Feather-Trim Pace Matrix, the Trimenza team is ready to help you move lighter every day. Every message is read by a real person on our Iowa-based support team, and we treat every question with the same precision we build into our footwear.

Our response promise: We usually answer your question within 24 hours on business days. Messages received on weekends or U.S. federal holidays are answered on the next business day. To help us reply faster, please include your order number whenever your question relates to an existing order.

Send Us a Message

Use the contact form below to reach our support team without opening your email app. The more detail you share, the faster we can resolve your request. All fields marked with an asterisk (*) are required.






If the form does not work for any reason, please email us directly at [email protected]. We never ask for full payment card numbers, passwords, or one-time security codes by email, phone, or form. Please do not include that information in your message.

Direct Contact Information

Prefer to reach us directly? Use the official channels below. These are the only contact details operated by Trimenza LLC.

Contact Method Details
Customer Support Email [email protected]
Official Phone +1 319 254 4935
Website trimenza.com
Registered Business Address Trimenza LLC, 6701 Corporate Dr, Ste N Johnston, IA 50131 US

For specific requests, please use the following subject lines so your message reaches the right team quickly:

Customer Support Hours

Our support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). We are closed on weekends and U.S. federal holidays. Because we operate on Central Time, customers in other U.S. time zones should adjust accordingly. If you contact us outside these hours, we will respond on the next business day.

Business Identity and Address

trimenza.com is owned and operated by Trimenza LLC, registered in the United States. We are an online-only footwear store. We design and sell canvas shoes, running shoes, and sneakers, and we ship to customers throughout the United States. Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N Johnston, IA 50131 US. This is our business office and registered address; it is not a retail showroom and is not open to walk-in shoppers. All orders are placed online at trimenza.com.

If you need to return footwear, please do not mail anything to the address above. Email [email protected] first to request an RMA (Return Merchandise Authorization) and verified return warehouse instructions. Our team will confirm the correct return address and next steps. Unauthorized returns sent without an RMA may be delayed or refused. For full details, see our Refund and Returns Policy.

Quick Answers Before You Write

Many questions can be answered instantly on our policy pages:

  • Shipping: Free shipping for all orders. Handling takes 2–3 business days (Monday–Friday, excluding U.S. federal holidays), and delivery takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. See our Shipping Policy.
  • Returns and refunds: 30 days returns from the delivery date, with refunds processed within 3 days after the returned item is inspected. See our Refund and Returns Policy.
  • Order changes and cancellations: You may change or cancel your order within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue, by emailing [email protected]. See Order Changes and Cancellations.
  • Payment: We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. All prices are in USD. See our Payment Methods page.
  • Sizing and fit: Visit our FAQs for sizing charts, the Feather-Trim Pace Matrix explained, and care guidance for canvas shoes, running shoes, and sneakers.

Follow Trimenza

Stay connected for new releases, fit tips, and trail notes from the Johnston, Iowa greenbelt. Follow us on our official social channels:

Please note that we only respond to customer service requests through the official channels listed on this page. If you see another website, email address, or social account claiming to represent Trimenza, please let us know at [email protected].

Helpful Links

Thank you for choosing Trimenza. Every step should feel lighter, and every question deserves a clear answer. We look forward to helping you find your next pair.

Send Us a Direct Message

Have a question about sizing, an existing order, or a return? Fill out the form below or email us directly at [email protected]. We respond within 1 business day.