FAQs

Welcome to the Trimenza FAQ hub. Below you will find clear, direct answers to the questions our customers ask most often about ordering, shipping, sizing, returns, and support. Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N Johnston, IA 50131 US and operates exclusively online at trimenza.com. We do not operate a walk-in retail showroom at that address, so please contact us before visiting or mailing anything. If your question is not answered here, email [email protected] or call +1 319 254 4935 Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).

Ordering & Payment

How do I place an order?

Ordering takes three steps: (1) choose your canvas shoes, running shoes, or sneakers and select your size using the size chart on the product page; (2) add the pair to your cart; (3) proceed to checkout, enter your US shipping address, and pay. All prices are listed in USD, and checkout is a secure one-page flow with a guest option and address autocomplete.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. Full details are available on our Payment Methods page.

How do I know my order was placed successfully?

Immediately after payment, our system sends an order confirmation email containing your order number and item summary. If you do not see it in your inbox, check your spam or junk folder. If it still has not arrived, email [email protected] with the subject line “Order Confirmation Help” and we will verify and correct your email address.

Is my payment information secure?

Yes. Checkout is protected with SSL encryption, and we do not store your full card details on our servers. Card data is processed directly by our PCI-compliant payment partners, PayPal and Stripe. For more information, see our Privacy Policy.

Shipping & Tracking

Where do you ship from, and how much does shipping cost?

We ship within the United States. Shipping is free for all orders — $0.00 standard shipping on every US order. Orders are handled and packed within 2–3 business days (Monday–Friday, excluding US federal holidays), and delivery takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. Full terms are on our Shipping Policy page.

Why is my tracking number not updating yet?

After you receive your tracking email, the carrier typically needs 24–48 hours to register the first scan. Please allow that window before worrying — your package is on its way.

My order is past the estimated delivery date. What should I do?

Weather or carrier delays can add a few days. Please check around your property and with neighbors in case the parcel was left nearby. If it has not arrived within 3 days of the estimated delivery date, email [email protected] with the subject line “Late Delivery – [Your Order Number]” and we will investigate with the carrier.

Changes, Cancellations & Returns

Can I cancel or change my order?

Yes, if you act quickly. You may cancel or change your order within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue, by emailing [email protected] with the subject line “Order Change Request – [Your Order Number]”. Once packing has begun, the order can no longer be modified. See Order Changes and Cancellations for details.

What is your return policy?

We accept returns within 30 days of the delivery date. Footwear must be unworn, in its original condition, and in the original packaging. Refunds are processed within 3 days after the returned item is inspected. To start a return, email [email protected] with the subject line “Return Request – [Your Order Number]” to receive an RMA number and verified return warehouse instructions. Please do not mail footwear back before receiving these instructions. Read the full Refund and Returns Policy.

Sizing & Product Questions

Do you provide a size guide?

Yes. Every product page includes a size chart for that specific silhouette. Because fit varies between canvas shoes, running shoes, and sneakers, please review the chart and measure your foot before ordering. Our Feather-Trim Pace Matrix also indexes each pair by ounce weight, energy-return trim level, and cadence zone so you can compare models precisely.

Will I be charged sales tax?

For US orders, applicable sales tax is calculated automatically at checkout based on your shipping address. All prices are shown in USD.

Support & Policies

How do I contact customer support?

Email [email protected] or call +1 319 254 4935, Monday–Friday, 9:00 AM – 5:00 PM CT. We aim to respond within one business day. You can also visit our Contact Us page.

Where can I read your other policies?

Please review our Terms and Conditions, Privacy Policy, Cookies Policy, Accessibility Statement, Review Policy, Community Standards, Sustainability, and Do Not Sell My Personal Information pages. For accessibility, privacy, DMCA, or review-related requests, email [email protected] with the relevant subject line so your message reaches the right team.

About Trimenza

Trimenza LLC designs lightweight canvas shoes, running shoes, and sneakers for everyday movers across the United States. Learn more about us.