Review Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025
Operated by: Trimenza LLC, 6701 Corporate Dr, Ste N, Johnston, IA 50131 US
Website: trimenza.com

At Trimenza, we believe every step should feel lighter — and that includes the trust you place in what you read before you buy. This Review Policy explains how we collect, verify, moderate, and publish customer reviews for our canvas shoes, running shoes, and sneakers. It is written to comply with the U.S. Federal Trade Commission (FTC) Endorsement Guides and Rule on Consumer Reviews, Google Merchant Center Product Ratings requirements, and applicable consumer protection laws. By submitting a review, photo, or video to Trimenza LLC, you agree to the terms below.

1. Authenticity and Verification of Reviews

Trimenza only accepts and displays reviews from customers who have genuinely purchased and experienced our footwear. We do not write, commission, or fabricate reviews, and we do not allow employees, suppliers, or affiliates to submit reviews on their own behalf.

Verified purchase only: Reviews are accepted exclusively from customers with a confirmed order in our system for the specific product being reviewed.
How we collect reviews: After your order is delivered, our system automatically sends a review invitation to the email address used at checkout. The invitation contains a unique, single-use link tied to your order.
Data matching: When a review is submitted, we cross-reference the reviewer’s email address and order history against our records to confirm the purchase is authentic before the review is published.
No editing of substance: We do not alter the substance of a review. We may correct obvious typographical errors or remove content that violates Section 2, but we never change a rating or rewrite a customer’s opinion.

2. Moderation Guidelines — Fair and Unbiased

We treat one-star and five-star reviews equally. All verified reviews — positive, negative, or mixed — are published without bias. Reviews are typically displayed within 24–48 hours of submission while our automated system completes a routine compliance check.

A review will be rejected or removed only if it contains any of the following:

Hateful, harassing, violent, or obscene language.
Personally identifiable information (PII), such as phone numbers, home addresses, or credit card numbers.
Spam links or advertising for other websites or businesses.
Content unrelated to the product experience — for example, complaints solely about a third-party carrier that do not reference the footwear itself.

If a review is removed, the reviewer may contact us at [email protected] with the subject line “Review Policy Inquiry” to request an explanation.

3. Incentivized Reviews

From time to time, Trimenza may offer a discount code or coupon as a thank-you to customers who leave a review. In keeping with FTC guidance, we are transparent about this:

Disclosure: Any review submitted in connection with an incentive will be clearly labeled as such.
No strings attached: The incentive is awarded regardless of whether the customer leaves a 5-star or a 1-star review. Rewards are never conditioned on positive sentiment and are never used to manipulate ratings.

4. Copyright and Usage Rights (User-Generated Content)

By submitting a review, photo, or video to Trimenza, you grant Trimenza LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content on trimenza.com, our social media channels, and our advertising campaigns. You confirm that any image or video you upload is your own and does not infringe the copyright or other rights of any third party. You may request removal of your content at any time by emailing [email protected] with the subject line “UGC Removal Request.”

5. Reporting Suspicious or Fake Reviews

If you believe a review on our site is fake, misleading, or violates this policy, please report it to [email protected] with the subject line “Report a Review.” Include the product name and a link to the review. We investigate every report and remove any review found to be in violation.

6. Your Privacy and Review Data

Review data is handled in accordance with our Privacy Policy and Cookies Policy. You may exercise your rights under the CCPA/CPRA, including the right to opt out of the sale or sharing of personal information, via our Do Not Sell My Personal Information page.

7. Related Policies and Contact

For questions about orders, shipping, or returns, please see our Shipping Policy, Refund and Returns Policy, Order Changes and Cancellations, and FAQs. Trimenza LLC is headquartered at 6701 Corporate Dr, Ste N, Johnston, IA 50131 US and operates online at trimenza.com; this address is not a walk-in retail showroom. For any return, contact [email protected] for an RMA label and verified return instructions before mailing footwear.

Email: [email protected]
Phone: +1 319 254 4935
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT)