Accessibility Statement

Last Updated: January 2025

Trimenza LLC (“Trimenza,” “we,” “us,” or “our”) is committed to ensuring digital accessibility for all people, including individuals with disabilities. We want every visitor to trimenza.com — whether you are shopping for canvas shoes, running shoes, or sneakers, tracking a delivery, or reading our policies — to have a full, equal, and dignified experience. This Accessibility Statement explains our standards, the features we have built into our store, the limitations we are still working through, and how you can reach us if something is not working for you.

Our Commitment to Digital Accessibility

Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N Johnston, IA 50131 US and operates exclusively online at trimenza.com. We do not operate a walk-in retail showroom at this address. As an online-only footwear retailer serving customers across the United States, our website is our storefront — and we believe that storefront must be open to everyone.

We are committed to continuous improvement of the user experience for all visitors and to applying relevant accessibility standards to our product pages, sizing charts, checkout flow, and policy content. Accessibility is not a one-time project for us; it is an ongoing practice that we review as we add new products, imagery, and features to the store.

Conformance Status

Our website endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG is widely recognized as the benchmark standard for web accessibility and is commonly referenced in relation to the Americans with Disabilities Act (ADA) for digital commerce in the United States.

In plain terms, WCAG 2.1 Level AA is designed to make web content more accessible to people with visual, hearing, motor, and cognitive impairments. It addresses concerns such as readable text contrast, keyboard operability, screen reader compatibility, and clear page structure. We treat WCAG 2.1 AA as our target standard and measure our progress against it as we update the site.

Accessibility Features on trimenza.com

We have implemented the following features to support accessible browsing and shopping:

Keyboard Navigation: Core site functions — including menus, product listings, size selection, and the checkout flow — are designed to be operable using a keyboard (Tab, Shift+Tab, Enter, and arrow keys) without requiring a mouse.
Screen Reader Support: Product images for our canvas shoes, running shoes, and sneakers include descriptive alternative (“alt”) text so screen reader software can convey what each product looks like. Form fields and buttons are labeled to help assistive technology identify their purpose.
High Contrast and Readable Typography: Buttons such as “Add to Cart,” body text, and key interface elements are designed with strong color contrast and legible font sizing to support low-vision users. Our light-mode palette is built for clarity rather than decoration.
Clear Structure: Pages use proper heading hierarchies, lists, and tables (including our sizing and shipping information) so content can be navigated efficiently by assistive technology.
Resizable Text: Content is designed to remain usable when text is enlarged through browser zoom or operating system settings.

Limitations and Third-Party Content

We are honest about where we are in this journey, and we want to set clear expectations:

Technical Limitations: Despite our best efforts, some content — such as older PDF documents, archived pages, or embedded media without captions — may not yet fully meet the strictest WCAG 2.1 AA requirements. We are working to identify and remediate these items over time.
Third-Party Services: Our store relies on third-party providers, including secure payment processors (Visa, Mastercard, American Express, Discover, PayPal, and Stripe), review widgets, and embedded media. We do not control and are not responsible for the accessibility of these third-party components. We encourage our providers to meet accessibility standards and will consider accessibility when evaluating vendors.

Feedback and Contact — We Want to Hear From You

If you encounter any difficulty accessing any part of trimenza.com — whether it is reading a product description, completing checkout, or understanding a policy — please tell us. Your feedback helps us serve every customer better, and we take it seriously.

To reach our accessibility team, please email [email protected] with the subject line “Accessibility Request”. Please include the page or feature you were using, the assistive technology or browser you were using, and a brief description of the barrier you experienced. We aim to respond within 24–48 hours during our customer support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You may also call us at +1 319 254 4935 during those hours.

If you need assistance placing an order, understanding our Shipping Policy (free shipping on all orders, 2–3 business days handling, 6–9 business days delivery), or initiating a return under our Refund and Returns Policy (30 days returns, 3 days refund processing), our team is glad to help by email or phone. For return requests, please contact [email protected] with the subject line “Return Request” to receive an RMA return label and verified return warehouse instructions before mailing back any footwear.

We will treat every accessibility report with seriousness and consider it as we evaluate how to better serve all of our customers. We are committed to resolving issues promptly and to keeping this statement current as our website evolves.

Related Policies

For more information about how we operate, please review our Privacy Policy, Terms and Conditions, Contact Us page, and FAQs. If you have questions about this Accessibility Statement, email [email protected] with the subject line “Accessibility Request.”

Trimenza LLC — 6701 Corporate Dr, Ste N Johnston, IA 50131 US — trimenza.com — +1 319 254 4935 — [email protected]