Payment Methods
At Trimenza, we believe checkout should be as frictionless as a tempo run on the greenbelt. This Payment Methods page explains exactly how you can pay for your canvas shoes, running shoes, and sneakers, when your card is charged, how we protect your information, and what to do if something goes wrong. Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N Johnston, IA 50131 US and operates exclusively online at trimenza.com. We do not operate a walk-in retail showroom at that address. If you have any questions after reading this page, contact us at [email protected] or call +1 319 254 4935 during our support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).
1. Accepted Payment Methods
Trimenza accepts the following payment methods for all orders shipped within the United States:
- Credit and debit cards: Visa, Mastercard, American Express, and Discover.
- PayPal: Select PayPal at checkout and you will be redirected to PayPal’s secure payment page to complete your purchase. You do not need a PayPal account to pay — guest checkout with a card is available through PayPal.
- Stripe secure checkout: All card transactions are processed through Stripe, a certified payment processor, using encrypted, tokenized card handling.
All prices displayed on trimenza.com are listed in U.S. Dollars (USD), and all transactions are processed in USD. We do not currently accept cash on delivery, money orders, checks, wire transfers, or cryptocurrency. If a payment method is not listed above, it is not accepted on our website.
2. Transaction Currency and Foreign Exchange
Every order on trimenza.com is charged in USD. If the bank account or card associated with your payment method is denominated in another currency, your card issuer or bank may apply its own foreign exchange rate and may add a foreign transaction fee. Trimenza does not control and does not reimburse these bank-side conversion charges. The amount shown at checkout in USD is the amount we charge; any difference on your statement is determined solely by your financial institution.
3. Payment Timing and Order Processing
Your payment method is charged in full at the time you place your order. This authorizes us to begin the 2–3 business day handling and packing queue (Monday–Friday, excluding US federal holidays). Your order will not be processed, packed, or shipped until payment has been successfully confirmed. Once payment clears, standard delivery is estimated at 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. Shipping is free on all orders ($0.00 standard shipping on all US orders).
If you need to cancel or change your order, you may do so within 12 hours of placing it, or before it enters the handling and packing queue, by emailing [email protected]. Please see our Order Changes and Cancellations page for full details.
Declined Payments
If your payment is declined, the decision is made by your card-issuing bank or payment provider — not by Trimenza. Common causes include insufficient funds, an expired card, a mismatched billing address, or a fraud-prevention hold. We recommend contacting your bank to verify the charge and resolve the issue, then placing your order again. If you continue to experience problems, email [email protected] and we will help you troubleshoot.
4. Billing Information Accuracy
You are responsible for providing accurate contact information, shipping address, and billing address at checkout. Your billing address must match exactly the address registered with your card-issuing bank. Our payment processors use Address Verification System (AVS) and Card Verification Value (CVV) checks as part of fraud prevention. If the billing address does not match, the transaction may be declined or the order may be automatically canceled by our anti-fraud system. Trimenza reserves the right to cancel any order that fails verification or appears fraudulent, and any authorized charge for a canceled order will be released back to your payment method.
5. Secure Transactions and Privacy
Protecting your payment information is a core part of our commitment to integrity. During checkout, all data is transmitted over SSL/TLS encryption. Trimenza does not store your credit or debit card numbers on our servers. Card data is captured and tokenized directly by our payment processors — Stripe and PayPal — both of which are certified PCI Service Provider Level 1, the highest security standard in the payments industry. For details on how we handle personal information, please review our Privacy Policy and Cookies Policy.
6. Payment Issues and Support
If you are charged but do not receive an order confirmation, if you notice a duplicate charge, or if you have any other payment concern, contact us promptly at [email protected] with your order number and the last four digits of the card used. We will investigate and respond during our support hours, Monday–Friday, 9:00 AM – 5:00 PM CT. You may also call +1 319 254 4935.
For related information, see our Shipping Policy, Refund and Returns Policy, FAQs, Terms and Conditions, and Contact Us pages. To request a return, email [email protected] with the subject line “Return Request” so we can issue an RMA return label and verified return warehouse instructions before you mail back any footwear.
Trimenza LLC — 6701 Corporate Dr, Ste N Johnston, IA 50131 US — trimenza.com — [email protected] — +1 319 254 4935.