Shipping Policy & Tax

Effective Date: January 1, 2025
Last Updated: January 1, 2025

This Shipping Policy & Tax page explains how Trimenza LLC (“Trimenza,” “we,” “us,” or “our”) processes, ships, and delivers orders for canvas shoes, running shoes, and sneakers purchased at trimenza.com. Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N, Johnston, IA 50131, US and operates exclusively as an online retailer. We do not operate a walk-in retail showroom at this address. By placing an order, you agree to the terms below. Please also review our Terms and Conditions and Refund and Returns Policy.

1. Order Processing Time (Order in Queue)

All orders are packed and prepared at our fulfillment facility during our handling window. Our stated timelines are measured in business days (Monday–Friday), excluding US federal holidays.

Handling Time: 2–3 business days from the moment your order is confirmed and payment is verified.
Cut-off Time: Orders placed after 5:00 PM Central Time (CT) on a business day, or on weekends and federal holidays, begin processing on the next business day.
No weekend or holiday processing: We do not pack or ship orders on Saturdays, Sundays, or US federal holidays.

If you need to change or cancel an order, you may do so within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue, by emailing [email protected]. See Order Changes and Cancellations for full details.

2. Shipping Times and Costs

We are pleased to offer free shipping on all orders within the United States. There is no minimum order value and no hidden shipping surcharge.

Destination	Shipping Method	Shipping Cost	Handling Time	Delivery Time
Contiguous United States (48 states)	Standard Shipping	$0.00 (Free)	2–3 business days	6–9 business days
Alaska, Hawaii, Puerto Rico	Standard Shipping	$0.00 (Free)	2–3 business days	6–9 business days (may extend to 7–14 business days)

Total estimated arrival: 8–12 business days from the date your order is placed, combining handling and delivery time. Delivery estimates are not guarantees and may be affected by carrier volume, weather, or peak shopping seasons.

International Shipping: At this time, Trimenza ships within the United States only. We do not currently offer international delivery.

3. P.O. Box and Military Addresses (APO/FPO/DPO)

We support delivery to P.O. Boxes and APO/FPO/DPO military addresses within the United States. Please note that delivery to these addresses may take longer than standard estimates—typically up to 15–30 business days—and expedited shipping options are not available for these destinations. Please ensure your address is entered accurately at checkout.

4. Shipping to Multiple Addresses

We do not currently support splitting a single order across multiple delivery addresses. If you would like footwear shipped to more than one location, please place a separate order for each address.

5. Order Tracking

Once your order leaves our facility, we will send a shipping confirmation email containing your tracking number to the email address provided at checkout. Please allow 24–48 hours for the carrier (such as USPS, UPS, or FedEx) to update the first tracking status. You can also review your order status through your account or by contacting us at [email protected]. For general questions, visit our FAQs.

6. Taxes, Duties & Handling Fees

Sales Tax: Applicable state and local sales tax is automatically calculated at checkout based on your delivery address (destination-based sourcing) and added to your order total. The final tax amount is displayed before you confirm payment.

Customs & Import Duties: Because we currently ship within the United States only, no international customs duties or import taxes apply to domestic orders.

Handling Fees: We do not charge any hidden handling or processing fees. The only amounts you pay are the product price, any applicable sales tax shown at checkout, and shipping (which is free on all orders). All prices are listed in USD. Accepted payment methods include Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout—see Payment Methods.

7. Delivery Issues & How We Help

Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address. If you notice an error, contact [email protected] immediately—ideally within 12–24 hours of ordering—so we can attempt to correct it before shipment. Once an order has shipped, address changes may not be possible.

Lost or Undelivered Packages

If tracking shows “delivered” but you have not received your footwear, please first check around your property, ask neighbors, and contact your local carrier (USPS/UPS/FedEx) with your tracking number. If the issue remains unresolved, email [email protected] and we will investigate.

Force Majeure

Trimenza LLC is not responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather such as snowstorms, carrier strikes, or other force majeure events.

8. Returns & Contact Us

Footwear may be returned within 30 days of delivery, with refunds processed within 3 days after inspection of the returned item. Before mailing any footwear back, please email [email protected] to request an RMA return label and verified return warehouse instructions. Do not ship returns to our registered address without prior authorization. Full details are in our Refund and Returns Policy.

For shipping questions, contact us at [email protected] or call +1 319 254 4935. Customer support hours are Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). You may also visit our Contact Us page. For privacy, accessibility, or review-related requests, please email [email protected] with a clear subject line (for example, “Privacy Request,” “Accessibility Request,” or “Review Request”).