Order Changes and Cancellations
At Trimenza, we know that plans shift — a size needs a second look, a color swap feels right, or a typo sneaks into a shipping address. Because every order moves quickly into our handling and packing queue, this page explains exactly how and when you can change or cancel an order placed at trimenza.com. Trimenza LLC is headquartered and registered at 6701 Corporate Dr, Ste N Johnston, IA 50131 US and operates online at trimenza.com. We do not operate a walk-in retail showroom at that address, so all order changes and cancellations must be requested through the channels described below.
The 12-Hour Change and Cancellation Window
You may request a change or a full cancellation within 12 hours of placing your order, or before the order enters our 2–3 business day handling and packing queue (Monday–Friday, excluding US federal holidays) — whichever comes first. This window exists because our footwear orders are picked, packed, and staged for carrier pickup very quickly after checkout.
Within this window, we can typically accommodate the following changes for canvas shoes, running shoes, and sneakers:
- Changing the size or color of a footwear item.
- Correcting a misspelled name or an error in the shipping address.
- Adding or removing items or quantities from the order.
- Cancelling the entire order with a full refund.
After the 12-Hour Window
Once your order has entered our handling and packing queue, it can no longer be modified or cancelled. At that stage, the order is locked for fulfillment and is being prepared for shipment under our Shipping Policy (free shipping on all US orders, 2–3 business days handling, and 6–9 business days delivery).
If your order has already moved past the change window, you are welcome to wait for delivery and then use our Refund and Returns Policy. Footwear may be returned within 30 days of the delivery date, provided the shoes are unworn, in their original condition, and in the original packaging. Return shipping costs for change-of-mind returns are the customer’s responsibility. Refunds are processed within 3 days after the returned item passes inspection.
How to Request a Change or Cancellation
Email is the only official channel for change and cancellation requests. Please send your request immediately to [email protected] with one of the following subject lines:
- [URGENT] CANCEL ORDER #YourOrderNumber
- [URGENT] CHANGE ORDER #YourOrderNumber
In the body of your email, include the exact name used on the order, the email address used at checkout, and your order number. Requests that arrive incomplete may be delayed while we verify your details, which can push you past the 12-hour window. Please do not send change or cancellation requests through social media direct messages — those channels are not monitored for order actions and may cause your request to miss the window. We cannot cancel or modify an order that was not changed in time due to a request sent through an unofficial channel.
Refunds for Valid Cancellations
If your cancellation request is received within the allowed window, we will cancel the order and issue a 100% refund of the order total. Refunds are returned automatically to your original payment method — Visa, Mastercard, American Express, Discover, PayPal, or Stripe secure checkout. Please allow 3–5 business days for the balance to appear, depending on your bank or card issuer. All prices are in USD. For details on accepted payment methods, see our Payment Methods page.
Cancellations by Trimenza
Trimenza LLC reserves the right to cancel an order in limited circumstances, including:
- The payment gateway flags the transaction as high-risk or potentially fraudulent.
- An item is unexpectedly out of stock.
- The shipping address is invalid (for example, a missing street number) and the customer does not respond to our verification email within 3 days.
In every case where we cancel an order, we will notify you by email and issue a 100% refund to your original payment method.
Returns and Exchanges After Delivery
If your order has shipped and you still want a different size or style, our 30-day return window has you covered. Before mailing any footwear back, please email [email protected] to request an RMA return label and verified return warehouse instructions. Do not ship shoes to the registered corporate address — returns sent there without an RMA may be refused or delayed. For full details, read our Refund and Returns Policy, and for general questions visit our FAQs or Contact Us page. Our support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time, by phone at +1 319 254 4935 or email at [email protected].
Quick Reference
| Action | Window / Timing | How to Request |
|---|---|---|
| Change size, color, address, or quantity | Within 12 hours of order placement | Email [email protected] — subject: [URGENT] CHANGE ORDER # |
| Cancel entire order (full refund) | Within 12 hours of order placement | Email [email protected] — subject: [URGENT] CANCEL ORDER # |
| Return or exchange after delivery | Within 30 days of delivery date | Email [email protected] for an RMA and return instructions |
| Refund processing time | 3 days after inspection; 3–5 business days to post | Automatic to original payment method |
For related policies, please review our Terms and Conditions, Privacy Policy, and About Us pages. Trimenza helps you move lighter every day — and we keep our promises simple and our logistics honest.