Privacy Policy

Last Updated: January 1, 2025

Trimenza LLC (“Trimenza,” “we,” “us,” or “our”) operates the e-commerce website located at trimenza.com, where we sell canvas shoes, running shoes, and sneakers to customers in the United States. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights and choices available to you. We are committed to protecting the privacy of every visitor and customer who browses or shops with us, and we have written this policy in plain, direct language so you always know exactly what is happening with your data.

1. General Information and Data Controller

The data controller responsible for your personal information is:

  • Legal Entity: Trimenza LLC
  • Registered Address: 6701 Corporate Dr, Ste N Johnston, IA 50131 US
  • Website: trimenza.com
  • Phone: +1 319 254 4935
  • Privacy Contact: [email protected] — please use the subject line “Privacy Request” for any data-related inquiry

Trimenza LLC is headquartered and registered at the address above and operates exclusively online at trimenza.com. We do not maintain a walk-in retail showroom at this location. This policy applies to all personal information collected through our website, checkout, customer support channels, and marketing communications.

2. What Personal Data We Collect

Information you provide directly

  • Name, email address, phone number, and shipping address
  • Billing address and order details (product, size, quantity, price)
  • Messages you send to our support team, including return and exchange requests
  • Newsletter subscription details when you opt in

Information collected automatically

  • IP address, browser type, device type, and operating system
  • Pages viewed, products browsed, search terms, and referral source
  • Cart activity and session data used to keep your selections intact

Information from third parties

  • Payment confirmation and fraud-screening results from our payment processors
  • Aggregated advertising and analytics data from platforms such as Google and Meta

3. How We Use Your Data

  • Order fulfillment and delivery: to process, pack, and ship your canvas shoes, running shoes, or sneakers, and to provide tracking updates.
  • Payment and fraud prevention: to verify transactions and protect against unauthorized or suspicious activity.
  • Customer service: to answer questions, process 30-day returns, and issue refunds within our 3-day processing window.
  • Marketing (with consent): to send promotional emails and newsletters only when you opt in, and to show relevant retargeting ads. You may unsubscribe at any time.
  • Website improvement: to analyze usage, fix errors, and improve the shopping experience.

4. Data Sharing and Third Parties

We never sell your personal information. We share data only with service providers who help us operate our store:

  • Shipping carriers (such as USPS, UPS, and FedEx) to deliver your orders.
  • Payment processors (Stripe and PayPal) that handle Visa, Mastercard, American Express, Discover, and PayPal transactions. We do not store full card numbers on our servers; all payment data is processed under PCI DSS standards by these providers.
  • E-commerce and inventory platforms that power our storefront and order management.
  • Analytics and marketing tools (such as Google Analytics and Meta Pixel) used to measure performance and show relevant ads.
  • Helpdesk and support software used to manage customer inquiries.
  • Legal authorities when disclosure is required by valid legal process.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use:

  • Session cookies to keep items in your cart and maintain secure checkout sessions; these expire when you close your browser.
  • Persistent cookies to remember preferences and login details for future visits.
  • Third-party cookies for analytics and advertising, using pseudonymized data.

You can manage or disable cookies through your browser settings or our consent banner. We currently do not respond to browser “Do Not Track” signals because no common industry standard exists. For full details, see our Cookies Policy.

6. Data Retention and International Transfers

We retain personal information only as long as necessary: order and accounting records are kept for up to seven years to comply with tax law, and account data is kept until you request deletion. Where data is transferred outside the United States, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. Your Privacy Rights

Subject to applicable law, you may request access to your data, correct inaccurate information, request erasure, restrict processing, or opt out of marketing. To exercise any right, email [email protected] with the subject line “Privacy Request.” We will respond within the timeframe required by law.

8. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell your personal information. To submit a request, email [email protected] with the subject line “CCPA Request” or visit our Do Not Sell My Personal Information page.

9. Data Security

We protect your data using 256-bit SSL/TLS encryption for all transmissions, PCI DSS-compliant payment processing, and restricted internal access so only authorized staff can view order information.

10. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date above reflects the most recent revision. Continued use of trimenza.com after changes constitutes acceptance.

11. Contact Us

For any privacy question, email [email protected] with the subject line “Privacy Request,” call +1 319 254 4935 (Monday–Friday, 9:00 AM – 5:00 PM Central Time), or write to Trimenza LLC, 6701 Corporate Dr, Ste N Johnston, IA 50131 US. For returns, please contact us for an RMA label and verified return warehouse instructions before mailing footwear. You may also review our Terms and Conditions, Refund and Returns Policy, and Contact Us pages.